Questions And Answers

Unaddressed Questions

This questions and answers section serves as a comprehensive resource to address any potential gaps in understanding or areas that may require further clarification. By anticipating questions that may have been initially overlooked or aspects that warrant additional examination, the information presented here offers a deeper level of insight to ensure a complete grasp of the topic at hand. 

Where is the headquarters location of Viking Pharmaceutikals?

For security purposes, we are unable to provide our precise location. However, our company is headquartered within the European Union, where our primary warehouse facility is also situated.

What if an inquiry is sent using an unsecured channel?

Due to security concerns, we only accept inquiries submitted through our approved encrypted email providers, ProtonMail or Tuta. Any communications received via unsecured channels will be immediately dismissed and deleted. Customers may open a free account with either ProtonMail or Tuta by using the links provided on our Contact Us page.

What is the typical delivery time for shipments within the European Union?

Domestic shipments within the European Union generally arrive within 3 business days. However, the actual transit time may fluctuate due to various logistical and operational factors specific to the shipping carrier.

What is the typical delivery time for shipments to countries located outside of the European Union?

Shipments to destinations outside the European Union typically require approximately 10 business days for delivery. However, the actual transit time may vary depending on a range of logistical and operational factors specific to the shipping carrier employed.

Are there difficulties shipping to countries located outside of the European Union?

Typically, we do not encounter any complications when shipping to countries outside the European Union. However, as a precautionary measure, we will limit each package to a maximum of 8 products. Customers placing orders exceeding 8 products will receive their shipment in 2-3 separate parcels.

What if a product is in low stock or unavailable?

When a product’s inventory is low or it is out of stock, its image will display a ‘Limited Stock’ or ‘Currently Out of Stock’ tag. The typical restocking period is 3-4 weeks. Once the product tag is removed from the image, the item will be available for purchase.

There's no shopping cart option, what is the best way to place an order?

To place an order, please visit our Price List page, select the desired products, and note your order details, including the total cost and your shipping address, following the format provided on our How to Order page.

How do I make a payment for my order?

For payment using cryptocurrency, kindly refer to the instructions detailed on our Crypto Payment page.

How do I submit a promo code for a special offer or discount?

To redeem promo codes for special offers or discounts, please enter the relevant code in the ‘Promo Code‘ field of the contact form. An example is provided on our How to Order page.

Can I apply more than one promo code per order?

Per our Special Offers Policy, customers may only apply one promo code per order – either for a special offer or a discount. Promo codes cannot be used in combination.

What forms of payment methods do you accept?

For enhanced security, we currently accept cryptocurrency payments exclusively in Bitcoin [BTC] and Monero [XMR]. Additional cryptocurrency options will be made available in future updates.

How do I make a payment using cryptocurrency?

For comprehensive information on our cryptocurrency payment options, please refer to our Crypto Payment page.

Do you accept PayPal?

Unfortunately, we are unable to accept PayPal as a payment method.

What is the minimum purchase amount I can order?

Orders are subject to a minimum purchase amount of €150 [excluding shipping costs].

What if I wish to cancel my paid order?

Once a paid order has been marked as ‘Packaging’, ‘Package with Courier’, or ‘Shipped’, it indicates the order has been submitted for shipment and can no longer be modified.

Do you provide a tracking number for my order?

Upon completion of each order, we furnish customers with a unique tracking number, enabling them to monitor the status and delivery of their purchase.

Are your products shipped in a secure and discreet manner?

Our shipments are handled with the highest standards of care and confidentiality. We employ fully discreet, unmarked packaging that conceals the contents within.

What if my package is damaged or confiscated by customs?

If your package does not arrive due to postal issues, we will provide assistance in accordance with our Reshipment Policy. If your order is confiscated, we will reship it in accordance with our Reshipment Policy.